One of the strongest tools for blog writing is social listening. Social listening refers to tracking what companies, news media, influencers, bloggers, and others are saying about your blog’s topic or focus, you, and even your blog itself. Though generally used by corporations for brand management, social listening adapts easily to other content and website goals. Social listening offers many benefits for bloggers. Here are five to consider:
1. Keeping Current
A regular social listening habit keeps you updated on what’s happening in your content area, such as key events, hot topics, big debates, and deep changes. Keeping current helps you maintain fresh blog content and fresh perspectives even on old ideas. It also offers you an edge in that you avoid including outdated materials and ideas in your posts.
We live in an exciting time for documentary, with so many new technologies, releases, festivals, fundraisers, distributors, makers, and many others. I use social listening to learn about the new titles coming out, their critical reactions, the emerging debates, and the new technologies. Virtual reality has been a particularly enthusiastic and divisive subject, for example. I also hope to discover projects outside mainstream documentary cinema and the festival circuit.
2. Seeing Trends
Within all the information out there, patterns do emerge. Learning to spot what’s new, what’s just starting, and what’s fading will set your content apart. Seeing those patterns — and writing about them — gives you an edge over other bloggers who cover the information but not the bigger, changing picture.
Part of seeing trends is also learning to identify when an idea is really not a trend at all. One example that regularly comes up in documentary promotion is when a production claims to be the “first” at something — topic, approach, interview source, or something similar. While an unoriginal marketing point to begin with, a closer look often reveals others who have tried that very same thing.
3. Developing Expertise
Expertise is a process, not a product, and developing expertise is ongoing, not a destination. Social listening allows you to deepen your knowledge in your topic — whether you are just starting or have been engaging it for a long time. That continuing process helps in keeping new topics flowing and in developing new content directions, while at the same time allowing you to revisit ideas with new perspectives from time to time.
I have been studying and following documentary for more than 20 years, and I still learn something new or different every day about the field and its changes. For example, many new documentary organizations have started and flourished during these last 15 years. Looking at the Washington, D.C, area, Docs in Progress started in 2004 and became a not-for-profit in 2008, while Meridian Hill Pictures started in a basement in 2010. And I wouldn’t be able to finish this post if I started mentioning all of the new documentary festivals out there.
4. Identifying Connections
Blog writing can be a soapbox, or it can be part of a conversation. I approach blogging as a conversation, and a key part of that approach is identifying and developing connections. These connections might be other bloggers, experts, influencers, or organizations.
Learning about these connections gives you directions for people to follow on social media. You might learn about a new blog that you need to add to your social listening lineup. While these connections provide sources of knowledge, they also provide potential blog topics, such as with interviews, or even become potential blog contributors.
5. Honing Content
The best blogs have content unavailable elsewhere. Repeating the same listicle with the same angle adds a post, sure, but the post is largely forgettable. Honing content means finding holes in current discussions or gaps in the trends. It means address addressing misconceptions or responding to changes.
A few years ago Kartemquin Films tweeted about losing its sales tax exemption because someone perceived their documentaries as “propaganda:”
The term “propaganda” has a long history within the documentary form. Today, unfortunately, the idea of “propaganda” has come to mean any documentary with a point of view someone disagrees with. Having taught persuasion and studied documentary, I saw an opportunity for a blog post commenting on the situation.
The five benefits of social listening listed here are far from the only ones, but regular social listening is still one of the strongest tools for building better blog content.
What are your favorite tools for social listening? Tell us more about them in the comments below.